Our Shipping and Receiving Department is open from Tuesday to Friday, and closed on weekends and holidays. Weekend delivery is not offered.
Small items (shoulder rests, strings, etc.) are shipped via USPS.
Large items (instruments, bows, ect.) are shipped via UPS* Ground.
Next Day and Second Day Air items are shipped via UPS.
We endeavor to provide the best shipping costs for our customers, and reserve the right to select the most appropriate shipping method based on what is purchased.
UPS requires a valid street address and cannot be delivered to a post office box.
We do NOT accept international orders not do we ship internationally.
Before shipping, each instrument is personally inspected by one of our in-shop Luthiers and played by our in-house professionals to ensure the best possible tone and playability.
We pack each instrument with the utmost care in order to keep it secure in transit. Instruments may require 3 to 5 business days to prepare before shipping. When possible, we do our best to ship them out sooner.
If an order is placed before 1PM PST Tuesday to Friday, it will be shipped out the same day.
All other orders will be shipped out the next business day.
Upon leaving our facility, you will receive an email confirmation with tracking information.
Orders of small goods may take up to 7 business days to arrive. Large items will take 2 to 5 days to arrive.
HI, AK,and Military Base Customers
We offer expedited shipping via UPS Second-day air or Next-day air. An expedited order placed before the cutoff on Friday will ship that day, and arrive the following Tuesday for Second-day shipping, or Monday for Next-day shipping (with the exception of holidays). Expedited shipping options are valid only for in-stock items.
Out of Stock
If an item is out of stock, it may be placed on backorder. Once the item is in-stock, it will be shipped out. Payment for orders is placed once the item ships. Out of stock items on orders are automatically back ordered. We send all available items in one shipment, and ship the missing items when they are back in stock. Back ordered items can be cancelled any time between the back order being placed and the item shipping out. No additional shipping charge is applied
Shipping Rates (within the 48 contiguous states)
|Order Amount||Standard||2nd Day Air||Next Day|
|Regular Small Items||FREE||$15||$30|
|Instruments & Large Items||FREE||$50||$80|
|String Orders Only||FREE||$10||Call for quote|