At Benning Violins Online Store, your satisfaction is our top priority. We stand by our products, and will exchange or return a damaged or defective product to ensure your complete satisfaction.
Please be sure to inspect all items thoroughly upon receipt of your order. We offer a 14-day return policy for instruments and bows and a 30-day return policy for all other items starting from the date of purchase.
All non-defective items that you wish to return must include all original packaging, instructions, and components, and must be in like-new condition in order to receive a full refund. If they are not, a restocking fee may apply at our discretion. Incomplete returns will not be accepted.
You will be responsible for return shipping charges unless your product is defective or was shipped in error.
Please inspect strings carefully before installing them on the instrument. Refunds will not be provided for any strings that have been installed on an instrument. Strings that break within 24 hours of installation may be returned for replacement within 30 days of purchase. Unopened strings may be returned for refund within 30 days of purchase.
Step 1 - Fill out the Return Authorization Form that was sent with your order, or download a copy here.
Step 2 - Call us at 1(818)762-1374 to request a Return Authorization Number (RAN) for any returns or exchanges. At that time, an On-Line Store associate will be able to answer any questions or concerns you may have regarding your return.
Step 3 - Carefully repack your item(s) with all the original packaging, components, Invoice and Return Authorization Form. Be sure to include your Return Authorization Number on the outside of the box. You may ship your return back to us using any shipping method. Please retain the tracking information. Please note: Shipping charges will not be refunded unless authorized by an associate.
A refund will be issued via the original payment method used when the order was placed. Please allow 3-5 business days after we receive your items for your return to be processed.
* If you suspect your package was damaged in shipping, please retain all packing materials, document the condition with pictures, and keep the item(s) packed. Please contact us immediately at 1(818)762-1374 and an associate will arrange to have the carrier inspect and pick up the package. Please note that damaged items must include the original shipping materials or it will not be considered for coverage by the carrier and will not be eligible for return or refund.
If you believe that an item has been shipped in error, or that an item has a manufacturing defect, please contact us at 1(818)762-1374 as soon as possible to arrange an exchange.